At Queen City Hospice, we are proud to be one of the fastest-growing hospice care companies in the Midwest, and our team members are the reason for our growth. We are locally owned and operated, with over 500 employees providing the best hospice care in Ohio. Very Positive company!
Summary of Responsibilities
The Team Manager is responsible for ensuring that patient care is coordinated and managed appropriately along with the supervision of RN Case Managers and some clinical personnel.
1. Receives case referrals. Reviews available patient information related to cases to determine hospice needs. Assigns appropriate hospice personnel to the case as needed. Conferences with Medical Director regarding any questions about an individual's eligibility for services.
2. Reviews and evaluates each case through a variety of means such as visits, conferences, record review, and the services provided by clinicians; discusses and verifies impressions, instructs and guides clinicians to promote more effective performance and delivery of quality hospice services; and is available at all times during operating hours to assist clinicians as appropriate.
3. Reviews the patient's medical diagnosis, prognosis, medications, procedures, and clinical course.
4. Assists clinicians in establishing immediate and long-term therapeutic goals, setting priorities, and developing plans of care.
5. Attends case conference meetings with hospice personnel to facilitate coordination of care and discussion of interdisciplinary group involvement.
6. Conducts quarterly record reviews and communicates findings and recommendations to Clinical Director and hospice personnel.
7. Assists in the screening and interviewing process of new employees and makes recommendations for the employment of individuals. Assists in the orientation of new employees.
8. Assists Clinical Director and other supervisory hospice personnel in the planning, implementation, and evaluation of in-service and continuing education programs. Assists in the formulating, revising, implementing, and evaluating organization policies, procedures, goals, and objectives, both short and long-range.
9. Complies with accepted professional standards and principles.
10. Assesses the health needs of the community and assists in the development of the plan(s)/ program(s) to meet needs. Participates in public relations and community activities that promote the organization's role as an effective member of the hospice and health care delivery system. Promotes customer service orientation to all hospice personnel.
11. Participates actively in the quality assessment performance improvement program.
12. Performs other duties and activities as delegated by the Clinical Director.
This position has overall supervisory responsibility for the clinical IDG team members for the performance management of employees within this team.
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Prolonged or considerable walking or standing. Able to lift, position, and/or transfer patients. Able to lift supplies and equipment. Considerable reaching, stooping, bending, kneeling, and/or crouching. Visual acuity and hearing to perform required nursing skills. Ability to lift to 50 pounds.
If any, travel is primarily local during the business day, although some out-of-the-area travel may be expected.
Required Education and Experience
1. Registered nurse with current licensure to practice professional nursing in the state.
2. Graduate of National League of Nursing accredited school of nursing with a BSN degree is preferred.
3. Previous experience in hospice/home care setting and with two years of management or supervisory experience. Proven ability to work within an interdisciplinary setting.
4. Complies with accepted professional standards and practice.
5. Has excellent observation, good nursing judgment, and communication skills. Understands hospice philosophy and issues of death/dying.
6. Understands principles of pain/symptom management.
7. Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.
8. Demonstrates excellent observation, verbal, and written communication skills.
Queen City Hospice, LLC is an Equal Opportunity/Affirmative Action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.