Facility Services Representative (Two positions available), Austin, Texas

Employer City of Austin, TX
Created 06/11/2021
Reference 434078
Job type Full Time
Country United States
State Texas
City Austin
Minimum Qualifications
Education and/or Equivalent Experience:

Associate's degree, plus one (1) year of public event or other related experience.

Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years.

Experience may substitute for the education up to the maximum of two (2) years.
Licenses or Certifications:
Appropriate level of driver's license as specified for the individuals job.

Notes to Applicants

The Facility Services Representative will provide information, instruction, and assistance to clients and visitors for public and private events at Austin Public Library locations. This position will assist with load-in and load-outs of event equipment, monitor parking entry and exit points, and address client and attendee parking and directional questions. This position is responsible for providing high-level customer service to staff, clients, and visitors.


  • A detailed and complete job application is REQUIRED and helps us to better evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine salary in the event that you are selected for this position. NOTE : A cover letter and/or resume will NOT be used to substitute for an incomplete job application.
  • Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed.
  • All new employees are required to attend City of Austin and Austin Public Library training as scheduled, and should arrange their outside schedules to accommodate such training.
  • The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.
  • Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program,
you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
Pay Range
$15.91 - $18.77

Work Schedule:
Monday-Friday, 9:00 am - 5:00 pm.

  • Work shifts will vary based on business needs and event demands.
  • Shifts will vary to include weekdays, weekends, evenings, and holidays.
  • Hours range from 5:00 am - 12:00 am (midnight).
  • Some split-shifts will be required based on operational need.

Job Close Date
Type of Posting External
Department Austin Public Library
Regular/Temporary Regular
Grant Funded or Pooled Position Not Applicable
Category Technical
Location All Austin Public Library Locations
Preferred Qualifications
  • Experience managing and attending parking lots or garages.
  • Experience providing support for small to large-scale events.
  • Experience resolving customer disputes while providing high-level customer service.
  • Demonstrated ability to work independently with minimal supervision and as part of a team.
  • Ability to work flexible and varying shifts, including weekdays, weekends, evenings, and holidays.
  • Ability to sit, stand, and walk for extended periods of time.
  • Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Assists clients with move-in and move-out activities.
2. Communicates and works with Event Coordinator regarding status of event, event changes, special client/event needs, etc.
4. Monitors facility entry and exit points.
3. Performs facility lock-down when necessary.
4. Perform security and safety services.
5. Monitors and performs security and fire systems.
6. Coordinates emergency response including evacuation process.
7. Answers visitor/client questions and provide assistance.
8. Observes and enforces department/facility safety and operational policies and procedures
Responsibilities- Supervision and/or Leadership Exercised:
Acts as point of contact for department/facility in absence of Facility Services Representative

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of facility and event coordination.
Knowledge of principles and processes for providing customer and personal services.
Knowledge of Federal, State and local laws.
Knowledge of city practice, policy and procedures.
Knowledge of safety practices and procedures.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computer and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with other city employees and the public

Criminal Background Investigation This position has been approved for a Criminal Background Investigation.
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires an associate's degree, plus one (1) year of public event or other related experience. A completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years. Experience may substitute for the education up to the maximum of two (2) years. Do you meet these minimum qualifications?
  • Yes
  • No
* This position will sometimes require working evenings, weekends and holidays. Are you able to work a flexible schedule including evenings, weekends and holidays?
  • Yes
  • No
* How many years of direct customer service experience do you have?
  • Less than 1 year
  • More than 1 and less than 2 years
  • More than 2 and less than 4 years
  • More than 4 years less than 5 years
  • 5 or more years
  • None
* Customer Service is an important part of this job. Please describe what Customer Service means to you and your experience providing this service.
(Open Ended Question)
* This job requires standing for long periods and walking throughout the parking garage ramps (which have a varied grade to survey space availability). Are you able to perform these functions with or without an accommodation?
  • Yes
  • No
* This position requires skill in problem solving and conflict resolution. Briefly describe any experience using these skills in your current or previous positions.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?
  • Yes
  • No
* If selected as top candidate, do you agree to a Criminal Background Investigation?
  • Yes
  • No
* My job application is detailed and complete, and I understand that if I am selected as the top candidate for this particular job, my salary will be determined based on the experience submitted on my job application.
  • Yes
  • No

Optional & Required Documents
Required Documents Resume Optional Documents Cover Letter

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