Effective 7/1/21, the salary range for this position will be $7,214.00 - $9,840.00/Monthly.
Are you an environmental steward skilled in program implementation? Are you a strategic and innovative leader with a focused commitment to the success of your team? If so, Irvine Ranch Water District is accepting applications for a Water Efficiency Supervisor.
The successful candidate will, under the direction of the Water Efficiency Manager, be responsible for designing, planning, organizing, and participating in the implementation of water efficiency programs. Supervise water efficiency staff and water efficiency program design and implementation, represent the District with outside agencies, customers and in community events and meetings regarding water efficiency. He/She will take action toward achieving department goals, provide excellent customer service, resolve difficult and complex customer situations, and perform related duties as assigned.
Summary of Duties
- Plan, organize, and evaluate the performance of assigned staff. Apply project management and supervisory skills and experience.
- Supervise staff efforts and actively work with individual customers and groups of customers to educate, gain greater efficiency and promote and implement new water efficiency programs and strategies.
- Supervise employees reporting to this position, including but not limited to selection, counseling, and training, review of performance, and recommendation of salary adjustments, promotions, and disciplinary action. Supervise the training of new water efficiency staff on conservation practices and water efficiency programs, customer satisfaction, use of computer systems, District organization and functions.
- Assign, supervise and track the results of water surveys, field investigations and evaluations of, commercial, industrial and institutional customers on the efficient use of water, particularly for landscape irrigation. Provide guidance to staff on recommendations to customers on water efficient techniques, equipment improvements and other methods of achieving water savings.
- Analyze information and data in order to determine effectiveness of programs and recommend changes to programs, policies, and department procedures.
- Implement measures to improve efficiency and effectiveness of programs and daily work for customer water efficiency audits, program inspections, and respond to escalated inquiries and incidents from customers, industry professionals or members of the public.
- Work with Fleet Services to ensure assigned department vehicles are serviced for routine maintenance and properly stocked with safety supplies and various equipment.
- Research, implement, and evaluate demonstration and pilot programs.
- Integrate emerging technologies into procedures to increase the efficiency and effectiveness of resources.
- Monitor work activities to ensure compliance with established policies and procedures; formulate, establish and maintain processes and procedures to ensure appropriate internal controls.
- Communicate information regarding water efficiency programs. Prepare reports for Board, Committees and IRWD management as needed. Attend Board, committee and staff meetings as needed to report and/or coordinate activities with other departments.
- Provide support to District Customer Service, Finance and Public Affairs departments, particularly as it relates to IRWD's budget-based conservation rate structure, customer programs, and data needs.
- Address more difficult customer relations situations involving upset customers, requiring a high degree of sensitivity and use of sound independent judgment. Take action to resolve complaints where appropriate. Oversee and perform the more difficult work associated with customer rate structure issues. Review account information and coordinate with customer service to resolve escalated disputes.
- Prepare agreements for a variety of water efficiency programs. Assist with preparation of grant applications for water efficiency programs that will enhance the District's strategic objectives. Assist with reporting for any grant-funded projects.
- Promote IRWD's leadership in water efficiency and conservation. Attend local, regional, state and national water efficiency conferences and meetings to maximize outreach effectiveness and share new findings. Represent the District at professional or industry group meetings and generally remain current on new developments in the field of water efficiency. Confer with representatives of other utilities, industry associations, and manufacturers and vendors of water devices as necessary to obtain and provide technical information.
- Assist in coordinating the District's water efficiency programs with wholesale water agencies and other government agencies, including maximizing opportunities for outside funding of these activities.
- Develop content, attend and make presentations at community workshops or events, and assist in publicizing the District's water efficiency programs.
- Assist in establishing the water efficiency program budget and monitor expenses.
- Use a personal computer to enter, maintain, analyze water use data, and prepare reports and correspondence.
- Comply with safety work-related practices and attend relevant safety training.
- Attend meetings and functions outside the normal workday. Participate in tours and workshops on weekends as necessary.
- Responsible for all other work- related duties as assigned.
- A combination of education and experience equivalent to a bachelor's degree with emphasis on physical sciences, environmental studies, business, or a related field. For degrees obtained outside of the U.S., an official equivalency evaluation is required.
- Master's degree preferred.
- Three years of increasing responsibility in water efficiency, with 1 year of supervisory experience or completion of a certificate program in supervisory or leadership skills required.
- Customer service practices and etiquette.
- Laws and codes related to water efficiency and current techniques, devices, practices, and institutional processes related to water efficiency.
- Residential and commercial water consumption patterns; water efficient landscaping methods, practices and technologies, California-native plants, soils, and turf.
- General uses and types of data and methods for calculating water savings.
- Principles and practices of business communication; public agency purchasing practices and procedures; principles and practices of effective supervision.
- Word-processing, spreadsheet, database and other computer applications related to water efficiency.
- Perform in a fast-paced, team-oriented, continuously changing, customer service environment.
- Perform highly detailed work on multiple, concurrent tasks and work with constant interruptions.
- Market, organize and conduct effective water efficiency and water programs.
- Read and interpret complex technically written materials.
- Attend various community and civic meetings and / or functions and make presentations on behalf of the District.
- Communicate effectively, both orally and in writing. Prepare clear and concise written reports and correspondence. Speak effectively to large groups.
- Analyze customer water use problems and make practical independent decisions and recommendations based upon specifics found.
- Use tact, discretion, patience and understanding in dealing with staff, customers and the public. Tactfully and effectively, handle sensitive customer and employee situations.
- Valid Class 'C' California Driver's License
How to Apply:
- AWWA Water Conservation Practioner Level 2 certification preferred or ability to obtain it within 18 months.
to submit an online job application.
For a complete job description,
For more information regarding our benefits,
: Irvine Ranch Water District is the largest water district and the first in Orange County, California to develop a recycled water supply and a budget based tiered rate structure- maximizing the efficient use of water and renewable resources to benefit our customers and enhance the environment. We provide high-quality drinking water, reliable sewage treatment, groundbreaking recycled water programs and environmentally sound urban runoff treatment for more than 390,000 residents. We seek highly qualified, innovative and creative people who are committed to customer service, employee development, resource management, community leadership and dedicated to excellence in public service. Established in 1961, IRWD is an independent, not-for-profit public agency, governed by a five-member, publicly elected board of directors. To learn more, visit http://www.irwd.com/.Closing Date/Time: 6/29/2021 11:59 PM Pacific