Patient Services Specialist, Lubbock, Texas

Employer Texas Tech University Health Sciences Center
Created 09/26/2021
Reference 466200
Country United States
State Texas
City Lubbock
Position Description

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Major/Essential Functions

Maintain a professional customer service atmosphere for patients, physicians and staff.

Receives all incoming calls and faxes for the clinic.

Takes information from incoming calls and faxes and handles or distributes accordingly.

Responsible for scheduling or rescheduling all patient appointments for the clinic.

Working the appointment reminder and wait list to ensure patient's appointments are scheduled as prescribed.

Receives patients, verifies and updates demographics and insurance.

Obtain current consents. Assist patients with forms.

Scan appropriates forms and information in EMR.

Check patients out of the clinic including copays and scheduling follow-up appointments.

Prepare and organize daily deposits according to policy and procedure.

Documents collected funds correctly according to policy and procedure.

Responsible for $100 cash bag.

Correspond with patients who have missed appointments.

Contact patients regarding changed or bumped appointments and makes appropriate changes in IDX.

Obtain/-update patient photo in Eye Doc.

Is proactive responsive to any other duties as assigned by supervisor.

Clock in upon arrival, clock out for lunch, clock in upon return from lunch, and clock out at the end of the work day.

For each pay period, verify your time entries and enter leave time on the TCP online system.

Professional development promote, assess and evaluate the educational needs and requirements specific to your job discipline.

Obtain insurance authorizations and eligibility essential personnel designation.

Send office notes back to referring providers via fax/referral management tool.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Required Attachments

Resume / CV

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at:

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