Program Manager, Infrastructure & Operations - 100% remote, New York, NY

Employer Healthfirst Inc.
Created 10/01/2021
Reference 1117637
Job type Full Time
State NY
City New York
The Program Manager oversees multiple enterprise-wide projects and programs that are broad in scope and independently manages large or mega projects that have enterprise-level strategic importance, high to very high risk and risk interdependencies, multiple interrelationships, and major costs associated with project delivery.

Reporting to the VP, Infrastructure and Operations, the Program Manager, Infrastructure and Operations enables program delivery across the entire Infrastructure and Operations Program: Service Management, Technical Operations, End User Services, Cloud Systems, Cloud Networks, DevOps, Enterprise Platform and Corporate Networks. The Program Manager partners across the enterprise for intake, business commitments, and IT delivery.

The Program Manager drives effective PI planning across all Infrastructure and Operations products. As a Release Train Engineer (RTE), this leader supports multiple product delivery teams using Agile, Scrum, and Scaled Agile ceremonies and practices. The leader facilitates and leads teams through an execution of proper agile methodology, manages impediments/risks and coaches the team through the journey on Agile maturity. The Program Manager is accountable for the coordination, preparation and guidance of Program Increment planning, demos, and leads the Scrum of Scrums.

The Program Manager partners with Product Owners and senior leaders to enable the delivery program. This includes assisting multiple Product Owners in daily Scrum. The Program Manager directly contributes to the Infrastructure and Operations team strategy while influencing and impacting the overall IT strategy.

Healthfirst has embraced a Scaled Agile Methodology for planning and executing virtually all change initiatives, including Infrastructure and Operations. The Agile approach favors leadership over command-and-control management. We use Agile planning methods to sequence work and manage dependencies and priorities. Finally, culture matters at HealthFirst. Ideal candidates are strong leaders that are continuous learners, not constrained by the way problems have been solved in the past. The Program Manager, Infrastructure and Operations creates an environment where team members can maximize their contribution and impact - and then to ensure that all that effort is optimally harnessed in an aligned way to serve our member.


  • Champion the use of Digital.AI Agility (formerly VersionOne) for Agile planning across epics, features and stories for the Infrastructure and Operations program.
  • Partner with Product Owners on balancing and prioritizing intake vs. internal product improvements while ensuring optimal delivery against team bandwidth.
  • Work with Product Owners to manage the backlog across products and the Infrastructure and Operations program.
  • Prepare and present to business/IT during Program level and Enterprise PI planning events.
  • Plan, direct, and coordinate activities through the entire delivery life cycle.
  • Create and execute plans to drive the resolution of issues/risks that impede delivery.
  • Uses data and metrics to manage and optimize the flow of value through the program.
  • Actively manage program and key stakeholder expectations and relationships.
  • Enable Agile practices, methods, and standards.
  • Meet financial objectives by forecasting requirements, communicating goals, objectives, and responsibilities, keeping the program focused for terms of scope, schedule, communication, and risk.
  • Drive innovation & continuous improvements in process
  • Coach and mentor Product Owners and Program Leadership on Agile best practices.

Minimum Qualifications

  • Experience managing large-scale, cross-functional projects and programs for Infrastructure and Operations at an enterprise scale.
  • Technical depth across a broad range of technologies: Server, Network, DBA, Cloud, Desktop, etc. with an ability to communicate effectively with highly technical resources.
  • Experience operating on a SAFe agile environment
  • Demonstrable experience influencing skills across technical teams, peers, and leaders.
  • Experience engaging and communicating with key stakeholders including senior-level leadership.
  • Strong Business Acumen and 10+ years of experience in IT, Computing, and/or Healthcare, Insurance related field
  • 5+ years of experience owning Program Management and delivery
  • HS Diploma or GED from an accredited institution

Preferred Qualifications

  • BA, BS in Computer Science, Information Management, Business or Healthcare related field.
  • SAFe certifications
  • Certification as a Scrum Master
  • Technical certifications across a broad range of technologies (Server, Network, DBA, Cloud, Desktop, etc.)
  • 5+ years in either people management and/or architecture roles

Please note: Since we care so greatly about our employees' and members' wellbeing, Healthfirst is moving to an environment where our employees are fully vaccinated against COVID-19. As a prospective new team member, you must be fully vaccinated with a CDC/FDA approved COVID-19 shot(s) to work in our offices. If you are selected to interview for this role, we will explain our vaccination policy in further detail and ensure you are comfortable moving forward with this company policy.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid "" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

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