Policy & Process Analyst - Hybrid Role, Lake Mary, FL

Employer Healthfirst Inc.
Created 11/03/2021
Reference 1127741
Job type Full Time
State FL
City Lake Mary
The Policy and Process Analyst designs and develops end-to-end process maps, standard operating procedures, and business policy documents in consultation with subject matter experts, business leadership and legal/regulatory resources. Responsible for creating clear, understandable documentation that translates complicated processes into coherent, step-by-step explanation for a target audience. The Analyst is responsible for developing, maintaining, and updating Operations policies and procedures, process maps, workflows, and job aids that improve performance, drive adherence, improve quality and reduce risk.

Duties and Responsibilities Entail:
  • Writing, formatting, editing, and validating various technical documents.
  • Ensuring all documentation uses standard templates.
  • Interpret Technical Data - Analyzes and interprets technical data to determine relevant material for publication by collaborating with subject matter experts.
  • Identifying and maintaining proper version control for all documents.
  • Facilitates discussions/meetings to support business process planning (i.e., current state process mapping, future state process design, root cause analysis, etc.)
  • Works with stakeholders and key staff across departments and at all levels to document current and future state workflows, incorporating regulatory requirements, quality, and efficiency within design.
  • Responsible for process definition, modeling, analysis, and improvement across multiple operational areas.
  • Translate recorded working sessions, side chair observations and workgroup discussions into step-by-step documentation.
  • Use critical-thinking skills to reach objective conclusions and independent decision making.
  • Influences the delivery and change management of systems through knowledge of existing business processes and future state system effect on processes.
  • Develops and maintains an inventory of business processes within department standards, in accordance with business decisions, technology changes and annual audits.
  • Provides process leadership to one or more business areas at all levels of the organization.
  • Analyzes processes for efficiency and effectiveness; provides solutions for minimizing complexity and waste, based on thorough analysis.
  • Responsible for appreciating and understanding end to end processes to ensure that sub optimization of the whole does not occur during process improvements in their area.
  • Assists with change management during process improvements.
  • Contributes to the development of operations trainingcurriculum.
  • Breaks down walls and finds the root cause of process inefficiency.
  • Manage approval cycles and business owner signoffs.
  • Develops documentation with little supervision and rework.

Minimum Qualifications :
  • High School diploma or GED equivalent from an accredited institution.
  • Proficiency in Microsoft Office programs including Outlook, Word, Excel, PowerPoint.
  • Previous work experience interpreting business process and standard operating procedures; developing procedural documentation, process maps; and leading/facilitating workshops, focus groups and discussions.
  • Demonstrated business process reengineering skills.
  • Experience analyzing business processes, workflows, and business requirements documentation.
  • Experience with Visio, SmartDraw or similar tools where you have reviewed or created flow charts
  • Experience with SharePointor other similar document sharing platforms
  • Experience gaining alignment for support and collaborating with different teams at varying levels for follow up

Preferred Qualifications:
  • 1+ year(s) of Business Process Analysis and documentation.
  • Bachelor's degree from an accredited institution, preferred focus study area in Education, healthcare Administration, Business Administration, or relatable field.
  • Proven ability to build and facilitate relationships at all levels of the organization.
  • Superior communication skills, both written and oral. Ability to multi-task.
  • Ability to master or become a product expert quickly.
  • Experience in business process optimization with deep experience in two or more areas of Healthcare/Health Plan customer service, enrollment, billing and/or claims processing
  • Experience with Six Sigma project management philosophies a plus.

Please note: Since we care so greatly about our employees' and members' wellbeing, Healthfirst is moving to an environment where our employees are fully vaccinated against COVID-19. As a prospective new team member, you must be fully vaccinated with a CDC/FDA approved COVID-19 shot(s) to work in our offices. If you are selected to interview for this role, we will explain our vaccination policy in further detail and ensure you are comfortable moving forward with this company policy.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid "@healthfirst.org" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

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