Customer Support Administrative Support Assistant IV - Community Planning & Development, Denver, Colorado

Employer City and County of Denver
Created 11/24/2021
Reference 479671
Job type Full Time
Country United States
State Colorado
City Denver
About Our Job

Employment Requirement:
City employees must be fully vaccinated against COVID-19. All persons offered a position will be required to provide valid proof of vaccination prior to starting employment. Refer to the COVID-19 Employee Vaccination Mandate Candidate Q&A for additional information.

This posting will close once we have a sufficient number of qualified applicants, so please apply as soon as possible to be considered.

This application includes an assessment that will be sent via e-mail once your application has been submitted. You have five (5) days to complete the assessment from the date of submitting your application. If you do not receive the e-mail, check your spam folder, or reach out to

The Community Planning and Development agency (CPD) is seeking two highly motivated individuals to join our Customer Service, Administrative Support, and Records team as a full-time Administrative Support Assistant IV.

BUILDING COMMUNITY: Denver Community Planning and Development is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development, and maintenance of private property in Denver. We're working hard to make Denver a great place to live, work and play! Learn more about how we're "BUILDING COMMUNITY" at and

As part of the Administrative Support team you will provide technical and operational support to the public, internal staff members, other city departments/agencies while maintaining a working knowledge of relevant regulations, policies, standards and procedures.

Key responsibilities may include:
  • Interacting with customers via phone, email and in person
  • Researching permit related issues
  • Scheduling inspections and communicating cancelations to Inspectors
  • Receiving BID and ZNIS complaints and provide status updates to the public
  • Compiling zoning and neighborhood inspection hearing files
  • Creating digital records for Certificates of Occupancy, demolition affidavits, graffiti authorizations, etc.
  • Processing, scanning, and mailing:
    • Administrative citations issued by Inspectors
    • Emergency board-ups
    • Property abatement
    • Cease and Desist orders
    • Orders to comply
    • Change of Address and/or permit cancellation forms
    • Demolition affidavits
    • Meter releases
    • After hours inspections
  • Providing continuous support at the reception desk
  • Maintaining two Inspection Services general inquiry email boxes, and six voicemail boxes
  • Logging city owned vehicle use by NIS Inspectors
  • Responding to Colorado Open Records Act (CORA) requests
  • Providing general office support such as maintaining office supplies, collecting and distributing mail, updating and distributing department forms and documents, etc.

Work schedule will be Monday through Friday between the hours of 7:00 a.m. - 4:00 p.m.
About You

These positions work very closely and frequently with our external customers, our ideal candidate will have excellent interpersonal and customer service skills.

Additionally, our ideal candidate will possess the following:
  • Ability to communicate professional and effectively - verbally and in writing
  • Excellent time/work management skills
  • Ability to work well under pressure and the ability to multitask
  • Strong attention to detail and highly organized
  • Self-motivated and motivated to help others
  • Ability to work as part of a team to support both internal and external customers
  • Experience with Microsoft Office Suite
  • Familiar with the following software programs: Salesforce, Alfresco Document Management, Accela Permit Tracking System, and Cisco

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
  • Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
  • Experience: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
  • Licensures/Certification(s): None
  • Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

About Everything Else

Job Profile
CC1503 Administrative Support Assistant IV
To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Position Salary Range
$20.07 - $30.11

Starting Pay
$20.07-$22.58/hour based on experience and education

Community Planning & Development

Assessment Requirement
Administrative Professional

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click here for English or here for Spanish.

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