Employer | Harmonic, Inc |
Created | 04/12/2024 |
Reference | 239443156 |
Country | United States |
State | California |
City | San Jose |
Zip | 95131 |
Salary | - |
Customer Success Manager
Harmonic is the worldwide leader in software-based cable access solutions. We revolutionized cable access networking with the industrys first virtualized cable access solution, enabling cable operators to deploy gigabit internet services more flexibly and efficiently to consumers homes and mobile devices. More information is available at www.harmonicinc.com
Role description
A Customer Success Manager (CSM) is a professional who is responsible for developing a positive customer experience and fostering healthy working relationships. They function as a bridge between the support and the sales team.
The CSM reports directly to the Customer Success Regional Lead. There are no direct reports to this position.
We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships and implementing innovative programs that will increase your business revenue potential and minimize churn rates.
A Customer Success Managers responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.
Ultimately, Lead the customer interfaces help solving their commercial and technical challenges and ensure their satisfaction while they are an active account with us. You will also collaborate closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
Location
Remote this position is 100% Remote anywhere in country name
What you will be doing
What you need to succeed
Travel
You are required to travel about 20%
Diversity, Equality, and & Inclusion at Harmonic Inc
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationshipsbased on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
PI239443156 |
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Date expired | 05/01/2024 |