Senior LinkAge Line Manager / Human Services Manager 2, St. Paul, Minnesota

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title: Senior LinkAge Line Manager
Job Class: Human Services Manager 2
Agency: Human Services Department

• Who May Apply: Open to all qualified job seekers
• Date Posted: 04/13/2024
• Closing Date: 05/03/2024
• Hiring Agency/Seniority Unit: Human Services Department / DHS Manager
• Division/Unit: Aging and Disability Services / Aging and Adult Services Division
• Work Shift/Work Hours: Day Shift, 8:00am-4:30pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $41.51 - $59.72 / hourly; $86,672 - $124,695 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 220 - Manager/Unrep
• FLSA Status: Exempt - Executive
• Telework Eligible: Yes
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

a) This position has a flexible work arrangement that may allow for Telework or a mixture of working in our office and Telework

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.

Make a difference in the lives of Minnesotans.

The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Job Summary

The Senior LinkAge Line Manager provides strategic leadership and direction for customer service delivery to a variety of consumers in multiple venues. The position also oversees two team leaders and division unit responsible for planning, development and policy efforts that strengthen and expand DHS and MBA reform initiatives to ensure statewide consumer access to long term care options counseling, preadmission screening, care transitions support or other reform efforts that are specifically related to people needing long term care and are pre-eligible. This may include:

• Accessing health care, supportive services, housing, benefits and programs
• Ensuring long term care options are available and accessible in a variety of forms
• Responsive to particular needs of the elderly and as appropriate, persons with disabilities
• Coordinating statewide efforts with similar national initiatives as appropriate

The position supports DHS and MBA's goals in support of consumer self-sufficiency, independent living and personal decision making. The position will also manage and provide strategic direct MBA consumer service and elder supports programs to ensure statewide delivery of quality assistance for older persons, persons with disabilities, and their families to support individual rights, needs, preferences, and personal decision making, and ensuring quality, accountability and compliance in grants and contracts.

The position will direct the development and implementation of policies and procedures, customer service strategies, and standards for customer service, the analysis of efficiency and operational processes to identify opportunities to improve service delivery and add value for the people of Minnesota. The position oversees the management of complaint resolution to ensure service consistent with the department and Board on Aging customer service strategies in meeting customer needs while helping the executive branch meet its service objectives.

Qualifications

Minimum Qualifications

Demonstrated leadership experience*

*Leadership experience can include:

• Experience as a supervisor, leadworker, team lead, project lead

• Completion of a State of Minnesota leadership program (e.g. ELI, L4)

• A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:

o 1+ year of experience identifying issues, goals and strategic actions o

o 100+ hours per year time commitment

AND

5 years of specialized professional work experience leading program development in providing direct-to-consumer services in the healthcare or social services industry. Experience must demonstrate the following:

• Experience with leading multi-site call or customer service centers

• Experience in human services, long term or continuing care industry

• Understanding of how technology affects the programs as relating to effective and secure communications between multiple partners in a service delivery network

• Knowledge and understanding of web based information technology and terminology in order to direct, supervise and negotiate contracts to implement DHS or MBA consumer information or outreach work activities

Preferred Qualifications

• Strong negotiation skills with the ability to exercise discretion and diplomacy when needed
• Experience in government services
• Law or masters degree in public administration or social work
• Variety of experiences working effectively with others from different backgrounds and/or cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Application Details

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .

If you have questions about the position, contact Reena Shetty at reena.shetty@state.mn.us .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to JaKeya Spencer at jakeya.spencer@state.mn.us .

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency's mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 12 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.