Strategic Accounts Manager, Little Chute, Wisconsin

Position Summary:

The position of Strategic Accounts Manager is responsible for achieving maximum sales profitability, growth, and account penetration within an assigned customer target list by effectively supporting the customer and coordinating with Heartland Label Printers. This position will support Heartland's efforts to best serve key strategic accounts by acting as the account manager for specific assigned accounts

Roles and Responsibilities/ Essential Functions:

• Account Manager
• Serve as the lead point of contact for the day to day activities.
• Entering and managing orders for the customers that they are supporting.
• Develop and strengthen Heartland's relationships with assigned customers, striving for long term relationships. Understand the customer's needs and generate sales in collaboration with the customer account manager to meet these needs.
• Serve as the interface between Customer Service and the Sales team.
• Ensure high customer satisfaction (Quality, service, value) for assigned customers as measured by customer supplied scorecard or internally created scorecard.
• Communicate the progress of monthly initiatives to internal customers and/or Leadership.
• Track key account metrics and provide data to the customer account manager.
• Prepare reports on account status and share with customer account manager.
• Ability to apply leading-edge processes necessary to drive profitable growth for Heartland Label Printers.
• Other duties as assigned.
• Inside Sales Function
• Develop and execute a business plan that ensures the achievement of volume and profit targets.
• Establishes, develops and maintains business relationships with dormant, prospective, and specific current customers to generate new business for the organization's products/services.
• Make telephone calls and presentations to customers to demonstrate products and services and to assist them in selecting those best suited to their needs.
• Research sources for developing prospective customers and for information to determine their potential.
• Develop clear and effective written proposals and quotation for current and prospective customers, in accordance with company standards.
• Coordinates with sales management, accounting, logistics, shipping, production, and customer service to ensure customer problems and complaints are handled accordingly and timely, including late payments.
• Develop a multi-level, cross functional relationship with key external customers to maximize results and Heartland visibility with the key customer accounts.
• Participate in trade shows and conventions. (limited)
• Willingness to cold call new and/or idle accounts to regain/gain business from baseline zero
• Listen and respond to the voice of the customer as a part of the daily execution of sales management
• Comprehensive follow through with internal and external customers to assure alignment with customer expectations. Responsible for retaining and cultivating assigned and new target customers.
• Forecast both volume and financial performance for internal Heartland use. Responsible for retaining and cultivating assigned customers.
• Respond to customer inquiries and provide legendary customer service
• Support internal team efforts to grow Heartland's share and profitability
• Other duties, as assigned.

KPI's

• Achieve forecast for strategic customers (Revenue and margin)
• Customer Satisfaction Score – Achieve or meet customer satisfaction level

Competencies

• Excellent communication skills: The ability to communicate effectively to both internal and external customers.
• Organized: The ability to track, know the details, and create plans to grow HRTLP business with accounts.
• Resiliency
• Financial/business acumen
• Adaptability: The extent to which an individual can fit into a changing work environment.
• Communication, Oral & Written: The extent to which an individual communicates with clarity, actively engaging in conversations in order to clearly understand others' messages and intent, and received and processes feedback.
• Customer Orientated: The extent to which to which an individual desires to service both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust.
• Detail Orientated: The ability of the individual to pay attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Problem Solving: The ability to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.
• Relationship Building: The ability to establish and maintain a good rapport and cooperative relationship with customers and co-workers.
• Sales Ability: The ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects or clients.
• Self Motivated: The ability to reach a goal or perform a task with little supervision or direction.

Preferred Experience:

• Previous experience in the printing or manufacturing industry is a plus

Required Skills, Education and/ or Certifications:

• Bachelor's Degree or equivalent experience
• Must be proficient in the use of a PC, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and CRM systems

Equal Opportunity Employer - Including Disabled and Veterans

#HRTLP

PI239959991