ERIEBANK, Community Office Assistant Manager, Westlake, Ohio

Community Office Assistant Managers are role models that exemplify our organization's core values. They display a positive demeanor and have the ability to lead and develop their team to achieve branch goals. They provide exceptional personalized service to our clients while following our bank philosophies: See It, Own It, Solve It and Find a Way to Say Yes!

Below is a list of essential job functions. Additional responsibilities may be assigned in the position.

LEADERSHIP

Possesses and displays a positive demeanor in managing change, working and communicating consistently with others, and leading by adhering to policies, procedures, and client service standards. Assist manager in developing banking relationships within the target market. Engages staff by crafting measurable goals and action plans in line with the Bank's strategic plan. Maintains and supports operational standards (compliance, audits, regulation, security, etc.)

PROFESSIONAL DEVELOPMENT

Possesses an up-to-date solid understanding of all phases of the job and the various techniques and skills vital to perform duties. Strives for outstanding performance and demonstrates the ability to learn and retain material. Delegates appropriate responsibilities to team members to promote professional growth. Implements, encourages, and reinforces the Universal Associate concept though mentoring and coaching. Collaborate with Community Office Manager to complete performance appraisals and coaching in a timely manner. Continues professional development by voluntarily participating in elective courses, webinars, and seminars, as well as remaining abreast of industry trends.

DEVELOP OUR CULTURE

Displays a strong support of management and loyalty to the organization. Maintains a professional and ethical image in appearance, communication, and action. Acts as a role model for the team, organization, and community. Participates in and encourages team involvement at community events.

PROVIDE IMPROVED CLIENT SERVICE

Collaborates with branch team members and business partners to effectively work referrals and deepen wallet share through client acquisition. Market the organization by bringing awareness to your branch with every opportunity, focusing on relationship development and community involvement. Responds and handles inquiries and complaints and resolves client concerns within a reasonable period.

MAINTAIN AND SUPPORT OPERATIONAL STANDARDS

Responsible for oversight of all branch operations including, but not limited to scheduling, quarterly audits, security training/testing, handle building maintenance, etc. Works with Community Office Manager to ensure the completion of all regulatory training happens amongst each target date. Maintains compliance with policies and procedures and meets acceptable timelines.

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match and profit-sharing program
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!
  
  Eligibility requirements apply.

Equal Opportunity Employer/Affirmative Action : Minority, Female, Veteran, Persons with Disabilities

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QUALIFICATIONS, EDUCATION, AND EXPERIENCE

To perform this job successfully, an individual's performance of each crucial job requirement satisfactorily is substantive, and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. Successful completion of required background checks is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS: We request employees that are capable to read, comprehend, and interpret documents. Must possess professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization before consideration. Ability to communicate to clients directly and effectively is incredibly applauded here at CNB.

TECHNOLOGY SKILLS: All employees must have at least some knowledge of telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties, will be greatly appreciated.

MATHEMATICAL SKILLS: For this position, all applicants must lead the power of being able to add, subtract, multiply, and divide in all units of measure. Additional suggestions include apprehension to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: The ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form is required. Solving exciting problems involving several variables in a standardized situation is a major demand.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: Representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.

PI240182056