Key Account Specialist, Harrison, Ohio

Say Hello to TAKKT FoodServices!

TAKKT Foodservices stands as one of the nation's top 10 largest distributors of food service equipment and supplies, positioning us to better serve our customers, expand our product and service offerings, and ensure customer success. Our company encompasses Hubert, Central Restaurant Products, and Retail Resources. TAKKT Foodservices operates as a division within the TAKKT Group, specializing in B2B omnichannel distribution for business equipment. For more information about the TAKKT Group, please visit TAKKT AG - Home. For additional details about Hubert, please visit www.hubert.com, and for Central Restaurant Products, please visit https://www.centralrestaurant.com/

We have an opportunity available for a Key Account Specialist. The Key Account Specialist is a sales support role for TAKKT FoodServices. The primary focus of this position is to plan and execute daily tasks & functions in order to manage customer experience activities within a multi-channel contact center environment while achieving defined standards of excellence. This role supports sellers and specific, corporate level customers. It requires a higher level of communication skills, an executive phone presence, and excellent prioritization skills.

What you will do:

• Engage with customers to provide resolution to requests & problems, resulting in a cohesive partnership
• Document activities performed supporting the customer service issue and resolution in the appropriate platform
• Maintain a proactive approach to customer challenges and collaborate with internal/external resources as needed
• Gain and maintain continuous product knowledge/training when offered and independently.
• Understand the support process/procedures and communicate appropriate new learnings with the team

What you will get:

• Eligible immediately for 15 days of paid time off, seven paid holidays and one floating holiday
• Paid volunteer day
• Opportunity for growth within this role
• Competitive compensation commensurate with experience
• Employee bonus plan
• Comprehensive benefit package
• Paid Parental Leave
• 401(k) with company match

What we need:

• 3 years experience in a multi-channel contact center/sales environment
• Proficient in Microsoft Office tools - Salesforce, Trello, and Power BI a plus
• Proven ability to meet deadlines and manage a multi-task environment
• Excellent time management, organizational skills, and the ability to meet defined key performance measures (KPI)

EOE – Minority/Female/Disabled/Veteran

401k, Dental Insurance, Life Insurance, Medical Insurance, Vision

PI240386847