Team Leader Carrier Services, Portsmouth, New Hampshire

FedPoint is seeking a dynamic and experienced individual to join our team as a Carrier Services Team Leader. As the Carrier Services Team Leader, you will be responsible for overseeing the carrier support functions performed by our Data Quality Analysts, ensuring the integrity of enrollment and premium data feeds and reports, performing reconciliations, attending monthly carrier calls, and providing technical support.

Key Responsibilities

Manage the Data Quality Analysts (60% of the role):

- Supervise the workflow of Data Quality Analysts, ensuring accurate and timely delivery of all FEDVIP carrier premium and enrollment reports/feeds.

- Participate in the hiring process and provide new hire training.

- Provide feedback, coaching, and document coaching sessions as needed.

- Review metrics to identify process improvement opportunities.

- Develop individual objectives aligned with department objectives and conduct timely performance reviews.

- Monitor and approve bi-weekly payroll.

- Maintain carrier-related documentation and collaborate with carriers to gather reporting requirements.

Provide technical support (35% of the role):

- Oversee the department's system change control process.

- Perform root cause analysis on critical system issues and communicate resolution plans to stakeholders.

- Coordinate user acceptance testing and assist with release training.

- Handle and track daily batch issues and participate in requirements gathering.

Relationship Maintenance (4% of the role):

- Build and maintain relationships with FEDVIP Premium Administration team leads, Business System Support group, and BENEFEDS Customer Service Team.

- Foster collaboration with peers in other programs.

Miscellaneous (1% of the role):

- Represent the department's interests on special projects.

- Perform other related duties as required and assigned in support of the Administration team.

Education and Experience:

• 2+ years of Premium Administration or technical support role or experience in administering employee benefits or payroll
• 1+ years of training, mentoring, or coaching
• Proven analytics skills required
• Advanced skills in SQL and VBA coding preferred
• Proficient skills in VB.NET, Microsoft SQL Server preferred
• Advanced skills in Microsoft Excel, Word, and Access
• Proficient skills in SharePoint
• Must possess excellent mathematical, organizational and decision-making skills
• Strong professional communication skills (written and verbal)
• Basic knowledge of FEDVIP regulations preferred
• Knowledge of general data transmission concepts, such as file formats, transmission methods and controls

The ideal candidate...

• Delivers information effectively in a variety of settings including one-on-one, and team meetings and in a variety of formats including emails and reports.
• Openly shares information, knowledge and expertise with the team and co-workers.
• Actively seeks and suggests better ways of getting the job done, and learns from both successes and failures.
• Ensures follow-through to desired results.
• Accepts and readily adapts to changing priorities, better ideas, strategies, procedures, and methods.
• Takes the initiative to learn new skills that would benefit the position and operational objectives.
• Acts as a mentor and/or encourages other employees to improve and develop individual skills.
• Works to build others’ value with positive impact to all
• Develops and maintains positive work relationships with others
• Establishes priorities that address the details and timelines needed to achieve the intended results.
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Location: Our office is located in Portsmouth, NH. This is a hybrid role with 2 days required in office.

Why Join Us?

Our mission is to grow and modernize insurance and benefits programs for federal agencies, military service organizations, insurers, and other select clients and partners by providing customized administrative services, well-designed and secure platforms, and an exceptional experience for customers.

At FedPoint, we offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your team management skills and advancing your career.

In addition to working for a company with great people and an excellent reputation, what’s in it for you?

• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

FedPoint is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan, policy statement or have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603)433-4500. Equal Employment Opportunity Posters